Is Apple customer service good? 2020 rating

Apple's been strutting around — Connor McGregor-style — as the reigning king of laptop tech support for the past couple of years. Does the tech giant still have its customer service charm? I had to channel my inner detective and find out myself. Whipping out my best Oscar-worthy acting performance, I masqueraded as a damsel in distress in need of Apple's assistance with the following queries: disabling automatic updates, downloading Microsoft Edge, and turning on Dark Mode.

Apple's phone-support experience, with its shared-screen remote assistance and helpful agents, was painless and pleasant. As a cherry on top, Apple's online live chat offered a dash of humor that left a positive lasting impression. Apple's Twitter support, on the other hand, paled in comparison to the tech giant's phone and live-chat service. Despite this, I'd recommend Apple's customer service — just don't tweet Apple for help.

Live chat, Twitter and Apple Support app

My co-workers’ jaws dropped when I told them that the ubiquitous Apple brand did not have a tech support platform for Facebook. But the Cupertino-based tech giant makes up for it by providing three other avenues for help seekers: live chat, Twitter and an Apple support app

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